Find answers to some common questions about domain names and our free domain name offer
What is a domain name?
A domain is the name of your website and what users will type to view it. It is like a digital address for your website to be viewed on the internet.
How long does it take to register a domain?
The process is usually very quick and your domain can be registered within minutes. On rare occasions this can take longer as we need to wait for the registration to be confirmed by the registry. Please allow up to 24 hours for your domain to become active.
How long is the domain free?
You will not be charged for your free domain name for the life of your hosting or reseller hosting plan with us as long as your plan qualifies for the free domain.
Can I change my registered domain?
Once you have purchased a domain name, you own it for the specified period of time and are unable to edit or amend it. If you made a mistake when ordering the domain you may need to place a new order for the correct domain.
Can I cancel my free domain name?
No, all domain registrations are final and will last until the expiry date. In this case for 1 year.
What if my domain is already registered?
If your chosen domain name is already taken you will need to try alternatives as we are unable to register a domain which is already active.
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